Refund policy

Return & Refund Policy

Thank you for shopping at CubaraOfficial! We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, please refer to the following return and refund policy.

1. Return Policy

  • Return Period: You have 14 days from the date of receiving your item to request a return.
  • Return Conditions: Items must be in their original condition, unused, unwashed, and with original tags and packaging.
  • Non-Returnable Items: Personal care products, intimate apparel, gift cards, customized items, or clearance sale products are non-returnable.
  • Return Shipping Costs: If the return is due to a product defect or shipping error, we will cover the return shipping cost. If it is due to personal reasons (e.g., dislike, wrong size), the buyer is responsible for return shipping fees.

2. Refund Policy

  • Refund Method: Once we receive and inspect the returned item, we will process the refund via the original payment method.
  • Refund Processing Time: Refunds will be processed within 5-10 business days after the return is confirmed. The exact time depends on your payment provider.
  • Partial Refunds: If the returned item shows signs of use or damaged packaging, a partial refund may be issued.

3. Return Process

  1. Contact Customer Service: Email us at luxwayltd@outlook.com with your order number, reason for return, and relevant photos.
  2. Wait for Confirmation: Our customer support team will respond within 2 business days to confirm eligibility and provide the return address.
  3. Ship the Item: Use a trackable shipping method to return the item and keep the tracking number.
  4. Refund Processing: Once we receive and inspect the item, we will process your refund as soon as possible.

4. Additional Notes

  • If you receive a damaged or incorrect item, please contact us within 48 hours, and we will provide a free replacement or refund.
  • If there are shipping delays or logistics issues with your order, please contact us, and we will assist you in resolving the matter.

If you have any questions, feel free to contact us!

Thank you for your support!

CubaraOfficial Customer Support Team
Email: luxwayltd@outlook.com